Ananas Anam On-Line Store Terms and Conditions

The Ananas Anam España S.L. Piñatex On-Line Store Terms and Conditions


1.1 This On-Line Store is operated by Ananas Anam España S.L., a company registered in Spain with company registration number B67488221 and registered office at C Santalo, Num. 10, Planta 1, 08021 Barcelona (throughout referred to as “Ananas Anam” “we”, “us” and “our”). Our registered VAT number is ESB67488221. We provide this On-Line Store, containing information, tools and services, including the supply of Piñatex® (Goods) to our users/clients. This is the primary channel through which we supply Goods to our users/clients and all Goods supplied through this channel are supplied conditionally upon the acceptance of the terms and conditions, policies and notices referred to herein (our “Terms”) and the Ananas Anam Standard Terms and Conditions of Supply (our “Standard Terms”). You can view our Standard Terms here.

1.2 By visiting our On-Line Store and purchasing something from us, you (throughout referred to as “you” or the “client” or the “user`’) engage with us and agree to be bound by our Terms and our Standard Terms referenced herein by hyperlink (see above). The Terms and our Standard Terms apply to you and all users of the On-Line Store, including without limitation users who are browsers, vendors, clients, merchants, and/or contributors of content.

1.3 If you do not agree to all of the Terms and Standard Terms, then you may not access the On-Line Store or use any services provided through the On-Line Store. We reserve the right to update, change or replace any part of these Terms and the Standard Terms by posting updates and/or changes to our On-Line Store or otherwise as determined by us. It is your responsibility to check this page periodically for changes. Your continued use of or access to the On-Line Store following the posting of any changes constitutes acceptance of those changes.

1.4 In the event of a conflict between these Terms and our Standard Terms these Terms will apply.

1.5 Our On-Line Store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our Goods to you.

1.6 Why you should read these Terms. Please read these Terms carefully before you submit your order to us. These Terms and the Standard Terms tell you who we are (as stated above), how we will provide Goods to you, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms or the Standard Terms, please contact us to discuss.

1.7 How to contact us. You can contact us by telephoning our Sales team at (+44) 020 7257 9371 or by writing to us at or Somerset House, South Wing, Strand, London WC2R 1LA.

1.8 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.9 ”Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.


2.1 Activation link. You will be sent an activation link to access our On-Line store for placing orders, which requires acceptance of these Terms.

2.2 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the Goods specified in the order subject to these Terms and the Standard Terms.

2.3 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.

2.4 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 2.4.

2.5 Accepting your order. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). The contract between you and us will only be formed when we send you the Dispatch Confirmation. This email includes a tracking reference for your order, which can also be accessed via your account on our On-Line store.

2.6 If we cannot accept your order or there is a significant delay. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified. We will also contact you if we have identified a significant delay in availability or delivery of your order.

2.7 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


3.1 Goods may vary slightly from their pictures. The images of the Goods on our On-Line Store are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Goods. Your Product may vary slightly from those images.

3.2 Product availability. Certain Goods may be available on an exclusive basis through our On-Line Store only. Goods may have limited quantities and may be subject to specific conditions. We reserve the right, but are not obligated, to limit the sales of our Goods to any person or organisation, geographic region or jurisdiction and we may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Goods that we offer. All descriptions of Goods or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on our OnLine Store is void where prohibited by law or regulation.

3.3 Product Use. You may not use our Goods for any illegal or unauthorised purpose.


4.1 The prices of the Goods will be as quoted on our On-Line Store at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see Clause 4.5 for what happens if we discover an error in the price of Goods you ordered.

4.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

4.3 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in Spain for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

4.4 The price of the Goods does not include handling and delivery charges. Our handling and delivery charges are as advised to you during the check-out process, before you confirm your order. To check the basis of the handling and delivery charges, please refer to our Shipping Terms at checkout.

4.5 It is always possible that, despite our reasonable efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.


5.1 You can only pay for Goods purchased through our On-Line Store using a debit card or credit card.

5.2 Payment for the Goods and all applicable delivery charges is in advance.

5.3 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per organisation per person, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

5.4 We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, or unauthorised resellers or distributors.

5.5 You agree to provide current, complete and accurate purchase and account information for all purchases made at our On-Line Store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5.6 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

5.7 Your submission of personal information through the On-Line Store is governed by our Privacy Policy. To view our Privacy Policy, see the following link.


6.1 The provisions of Clauses 4 and 5 of our Standard Terms apply to delivery and quality of Goods that are purchased through our On-Line Store.


7.1 The provisions of Clause 6 of our Standard Terms apply to title and risk in relation to Goods that are purchased through our On-Line Store.


8.1 The provisions of Clause 8 of our Standard Terms apply in relation to termination rights in relation to any transactions established through our On-Line Store.


9.1 The provisions of Clause 9 of our Standard Terms apply in relation to liability. This Clause sets out the full extent of our liability to you in relation to the sale to you of Goods through our On-Line Store.

9.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you that is caused by any act or event beyond our reasonable control (Event Outside Our Control). 9.3 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract we will contact you as soon as reasonably possible to notify you; and our obligations in respect of your order will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


10. 1 In addition to any other prohibitions as set forth in the Terms or Standard Terms, you are prohibited from using our On-Line Store, or any of our connected websites or social media channels or the content therein: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related online store, other online stores, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related online store, other online stores, or the Internet. We reserve the right to terminate your use of our On-Line Store, or any of our connected websites or social media channels for violating any of the prohibited uses.


11.1 Whilst we make every effort to keep our On-Line Store and other information up to date, we are not responsible if information made available on this site is not entirely accurate, complete or current. The material on this site is provided for general information and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

11.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

11.3 Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our On-Line Store or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).