ANNOUNCEMENT: All orders that includes ORIGINAL CHARCOAL will be shipped on the 30th of January 2020



Returns & Cancellations

RETURNS

ALL SWATCH CARD ORDERS ARE CONSIDERED FINAL AND NON REFUNDABLE.

ALL ORDERS OF 5 LINEAR METRES AND BELOW ARE CONSIDERED FINAL AND NON REFUNDABLE.

All other orders can only be returned with the prior agreement of the Supplier. If a return is authorised by the Supplier, the Client will incur a handling charge of 30% of the invoiced Goods, subject to a minimum charge of €75.00. The Client will bear all lost shipping and handling fees.

CHANGING OR CANCELLING ORDERS

For Goods in stock, changes to your Order are not applicable after the original quote has been accepted and the Order made. In such circumstances, any cancellation will be treated as a Return. For Goods awaiting production changes to or the cancellation of Orders must be communicated to the Supplier's sales team, which will manage any request on a case by case basis.