Privacy Policy

Ananas Anam is a UK limited company (company number 08368141). Our registered office is 55 Baker Street, London, W1U 7EU.

This privacy policy explains how we use any personal information we collect about you when you use or enquire about our products. This information is collected when you interact with us via social media, our website or by phone. We are committed to protecting your personal information and this policy outlines how we do that. This covers:

• What information do we collect about you?
• How will we use the information about you?
• For how long will we keep your information?
• Marketing
• Access to your information and correction
• Cookies and social media interactions
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information that you provide to us such as name, company name, contact details and your interests in our products. We will register if you have agreed to receive updates from us, whether you are a customer or not. When you place an order with us we will record information on what products we have provided to you and when, plus any interest you have registered in product developments, future orders or requirements
for your brand. Website usage information is collected using cookies.

How will we use the information about you?

We collect your information to process your order, manage your account and, if you agree, to contact you with updates and product information that we think will be of interest to you. Account information is collated to complete our contractual obligations to you, but also to assist us in working out how best to serve your requirements.

We use your information collected from the website and social media to personalise your repeat visits to us and improve the service we offer you.

Ananas Anam will not share your information for marketing purposes.

However, in processing your orders and payments, we may share your information with trusted third party partners, but only the information required to provide their services to us or to facilitate them providing their services to you.

There may be instances when we need to transfer your personal information to other organisations for legal or legitimate business interest reasons. This could include public or regulatory authority requests to us that we are obliged to fulfil, if there is a need to exercise or protect our legal rights, in response to requests from others seeking to protect their legal rights, or if there is some change in business ownership.

For how long will we keep your information?

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the law and regulation and never retain your information for longer than is necessary.

Marketing

Occasionally we would like to send you information about our products and promotions, which we consider might be of interest to you. If you have consented to receive marketing/promotional communications from us, by email or social media channels, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes. If you wish to withdraw your consent, please see the ‘How to contact us’ section below.

Access to your information and correction

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information, please see the ‘How to contact us’ section below. This is sometimes called a ‘Subject Access Request’ and we may need proof of identity and/or sufficient information about your interactions with us to locate all of your personal information.

You have the right to object to us processing your personal information if we are not entitled to use it anymore, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

Cookies and social media interactions

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result of removing cookies.

When interacting with us on social media, please note that it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in May 2018.

How to contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:

• By email: privacy@ananas-anam.com
• By post: Data Protection Officer, Ananas Anam, Somerset House, South Wing, Strand, London WC2R 1LA, United Kingdom